COVID-19: an update for residents (1 April)

Posted by tgntra

Dear resident,

Thank you to everyone in Southwark who is staying at home to help protect the NHS and to save lives. It is making a real difference.

We must all do everything we can to prevent the spread of COVID-19 by staying at home and staying away from other people. This means we must only go out to:

shop for food and necessities
fulfil a medical need
exercise once a day
travel to and from work if absolutely necessary.

This week we are sending the first food parcels out to extremely vulnerable residents in Southwark, including those that are part of the ‘shielding’ programme. We are staying in close contact with these residents to make sure they have the food, essential supplies, medicines and social contact they need.

I know that it is not only vulnerable residents who are worried about their finances during this unprecedented time. That’s why the council is making sure we provide advice and support for people who are temporarily struggling with lower incomes. Please see below for the support available.

As well as supporting residents we are also committed to supporting our fantastic local businesses. I am delighted that we have already distributed over £15m in grants to Southwark-based businesses that are struggling as a result of COVID-19, and we are due to distribute another £45m this week.

I continue to be immensely proud of Southwark Council staff who are working so hard to keep key services running and to support our most vulnerable residents.

In this newsletter you will find information about council services and support available to residents and businesses. You can also check our website for regular updates at www.southwark.gov.uk/coronavirus

Thank you for your ongoing support,

Cllr Peter John

Financial support for residents

We know that COVID-19 has increased financial pressure and concerns for many residents. We have created a dedicated webpage that details financial support that is available and will be updated regularly. The page currently includes:

information on claiming universal credit
how to get help if you’re struggling with rent payments
how to get help if you’re struggling with a payment owed to the council, including council tax
help if you’re struggling with your household’s urgent, basic needs
confirmation that all our debt collection activities have been paused
help if you you’re a council homeowner and struggling to pay a leaseholder payment.

Financial support for businesses

We have now paid over £15 million to local businesses in business grants and another £45 million is due out this week. Read more about the support available for businesses and if you’re self-employed.

Are you worried about domestic abuse?

If you are feeling isolated at home and are worried about domestic or sexual abuse, help is available. The Solace Advocacy and Support Service is available to women and men in Southwark aged 16 or over in Southwark.

Looking after your wellbeing

During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Public Health England has produced a new guide to help you look after your mental health and wellbeing during the Coronavirus outbreak.

Advice on coronavirus-related scams

We have been advised by the police that individuals may be taking advantage of vulnerable people by posing as door-to-door coronavirus testers in order to gain access to people’s properties. Nobody, and specifically neither the NHS nor the Police, are conducting such tests. If anyone attends your property and claims to be conducting such tests please call the Police on 999.

Libraries

Our libraries are now closed. However, we are auto-renewing all loans and cancelling overdue fines until we can reopen, so there’s no need to worry about any books or DVDs that you’ve already borrowed.

In the meantime, you can explore our huge, free, online library offering. We have free audiobooks and online books, free magazines and newspapers, free movie streaming and more.

Foodbanks

All foodbanks in Southwark are asking for donations. We know lots of you want to help your community, and giving to a food bank is a great way to help. There are different ways to donate to foodbanks including financial contributions, ordering products to be sent directly to foodbanks, or dropping off products if you can do so safely and within current government guidance (for instance as part of daily exercise).

Cemeteries and crematoriums

In line with national government legislation during this emergency period, we have closed all of our cemeteries and our crematorium grounds, to all but those attending funerals. This will make the areas safer for grieving family and friends, at an incredibly difficult time, as well as maintain public safety. We will also be limiting the number of people able to attend funerals to 10, in an approach consistent with other boroughs. We know how sensitive these matters are, but must follow public health advice and discourage large gatherings, to help protect our residents from COVID-19

Further Covid advice and information for TRAs and residents

Posted by tgntra

Dear TRA committee member

I hope this finds you well and safe.

Thank you for your continued efforts to help your local community at this difficult time.

If you need detailed information on what the council is doing and support available please visit www.southwark.gov.uk/coronavirus the pages are updated regularly.

The Letter to residents March 2020 is being posted to all residents in the coming days as the council realises that not everyone has access to information on line. I hope you find it helpful.

Kind regards

Michael Scorer, Strategic Director of Housing and Modernisation

COVID-19: an update for residents (26 March)

Posted by tgntra

Cllr Peter John OBE

Dear resident,

As I’m sure you are aware, the UK has been on ‘lockdown’ since midnight on Monday. While I know this creates many challenges for everyone in their everyday lives, it is absolutely vital that we all follow government guidance on this in order to save lives and protect the NHS.

This means we must only leave our homes for one of four reasons:

Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
One form of exercise a day, for example a run, walk, or cycle – alone or with a member of your household only
Any medical need, or to provide care or to help a vulnerable person
Travelling to and from work, but only where you absolutely cannot work from home.

We have made good and quick progress on developing our new community hub that will support vulnerable residents, and especially those who the NHS has identified as needing to take extra care (known as the shielding programme). Our priority will be to work with voluntary and community groups to help those who are unable to rely on friends and family. We will make sure they receive the food, essential supplies, medicines and social contact they need. You can find out more at www.southwark.gov.uk/covidsupport

I want to pay tribute to the many hardworking and dedicated Southwark Council staff who are working to keep vital services going in order to protect our most vulnerable residents. We are ensuring these critical services are adequately resourced whilst closing down some areas of the council’s normal work which cannot carry on under the current conditions.

I would ask for your continued patience and understanding as we work through the changes we need to make to our services to redirect staff to key services like adult social care. We will keep you updated about these changes through these newsletters, our website, and other communications.

In this newsletter you will find some key information about council services and support available to residents and businesses. You can also check our website for regular updates at www.southwark.gov.uk/coronavirus

Financial support for residents

We are taking action locally to provide financial protection to those in our communities who are most in need. We have supplemented our Southwark emergency support scheme (SESS) budget of £650k per year with an additional emergency fund of £1.5m.
We have suspended all debt recovery actions related to council tax and business rates and are looking at how we can help residents who are struggling financially.
We also have information and support if you’re struggling with rent payments.

Financial support for businesses

We are working to roll out government support to businesses affected by the impact of COVID-19.

Information about business grants, business rates relief, the Coronavirus Business Interruption Loan scheme and much more is available on our business support webpage which is being regularly updated.

We know this is a very difficult time for the Southwark business community. If you have questions or concerns, please do contact us at southwarkbusinessdesk@southwark.gov.uk.

Parks

We are currently keeping our parks open so that residents have somewhere to exercise and get some fresh air alone or with members of their household, but it is essential that we all limit our time outside and stay at least 2 metres away from other people. Any enclosed areas within parks where it is more difficult to keep away from other people (such as playgrounds, cafés, tennis courts) have been closed.

Libraries

In the meantime, you can explore our huge, free, online library offering. We have free audiobooks and online books, free magazines and newspapers, free movie streaming and more.

Waste and recycling

Although our Reuse and Recycling Centre is currently closed to the public, we are prioritising the collection of household waste, and will reach you as quickly as possible. We ask that you please bear with us if your waste is collected on a later day than normal, as we are experiencing some delays.

You can help by checking our recycling pages which will help you to make better use of your recycling bin, and free up space for general waste.

Parking

All health and key workers in Southwark are being allocating free, virtual parking permits. These are associated with their registered vehicles and apply to all of our permitted parking spaces.

The permits are allocated through the businesses and organisations that employ health and key workers. We have reached out to as many as we can identify, including NHS workers, schools and police, but would invite other such employers to come forward by emailing parking@southwark.gov.uk.

Controlled Parking Zones (CPZs) will continue to operate, with parking concessions for health and key workers. Parking restrictions and CPZs play an important role in keeping traffic moving and ensuring that deliveries (especially essential medical supplies) reach their destinations on time.

Foodbanks

Faith groups

We know that gathering together for prayer and worship is at the heart of many faith groups’ support for their communities in Southwark. We are asking faith groups to ensure that the way they are supporting communities meets government guidelines about staying at home and social distancing. This includes exploring other ways of sharing ministry, such as live streaming and adhering to advice about how to support vulnerable people.

Leisure centres

Our leisure centre and sports facilities are closed. During the closure a payment freeze will automatically be applied to all memberships, meaning no direct debit payments will be taken but members will keep their membership.

You must only exercise outdoors once a day, following the government guidelines. There are a huge number of virtual classes and home workouts you can do including many from local fitness instructors and businesses.

Corona virus : what you need to do.

Posted by tgntra

https://www.gov.uk/coronavirus

Community Support for Covid-19 in Chaucer Ward.

Posted by tgntra

COVID-19: stay at home and stay safe

Posted by tgntra

Please stay at home

Every one of our residents is important to us. You are important to us. But many residents are ignoring national advice and going out when we should all be staying at home as much as we can. This puts us all at risk of COVID-19, especially people who are over 70 or who suffer from ill-health.

We know this is a worrying time, especially if you live alone, and we really want to help. There are lots of volunteers in our communities who want to help too. So instead of going out, please think about other ways to do things. For example:

Call or video call a friend
Ask a friend or neighbour to leave some shopping outside your door
Order an online shop if you can
When you are shopping please only buy what you need

Find support or advice by visiting www.southwark.gov.uk/covidsupport

If you are sharing information with a resident who is not online, and they need support, they should call 020 7525 5000. Our phone lines are extremely busy so please only call us if you aren’t able to get the help you need online.

Stay well

The best way to avoid catching COVID-19 is to wash your hands often with soap and water, or use an alcohol-based sanitiser gel if soap and water are not available.
Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue and wash your hands or use an alcohol-based sanitiser gel.
Keep your distance from other people – at least 2 metres wherever possible
If you have a new persistent cough or a high temperature, you must self-isolate (stay home and away from other people) for 7 days. If someone in your home has symptoms you should self-isolate for 14 days.

And remember, if you are very unwell or have symptoms that last longer than 7 days visit www.111.nhs.uk, call NHS on 111, or your local GP.

www.southwark.gov.uk

Coronavirus – Advice and Information to TRAs

Posted by tgntra

Dear TRA members

We hope this finds you well and safe. We have been contacted by many of you asking for advice on how you can best support your local community and with other queries about the impact of the current situation on TRAs. It is great to see local communities coming together to help those in need and we thought it would be helpful to send the below FAQ to give some reassurance that the council will do all it can to support TRAs at this difficult time.

How can TRAs best support their residents?

The council values and appreciates the willingness of TRA members wishing to help their neighbours. TRA committees wishing to coordinate support activity must ensure they don’t bring people together in meetings face-to-face. Please be mindful of the government’s advice on social distancing and hold such meetings virtually via chat groups or video calling.

If you feel at all unwell, do not volunteer
Wash your hands regularly, especially before and after you deliver any items
Try to support people who live close to you so you don’t travel longer distances
If you make a delivery, stay 2 meters away from the person who is in isolation at all times. Place the items outside their door and then step away
Be careful about how you share personal information about yourself and other people
Be careful about taking money and how many people may be more vulnerable to fraud at this time

We are aware that self isolation will present different issues for different people and it is important that people get the right help and support to get them through this difficult time as quickly as safely as possible. Please refer anyone you come across with the following issues, to the relevant support services

Financial hardship and help with benefit applications, call020 7525 2434
Concerns aboutRent payments
Serious health issues – residents should be advised to contact NHS 111 or their local GP
Support for those who are homeless. If you are aware of anyone sleeping rough please let the council know viaStreetlink. Our council funded outreach team will visit people where they are and find them a safe place

Can we continue to utilise our TRA hall facilities?

Given that many of those using TRA halls can be vulnerable or older we are advising all TRAs to close down their TRA halls and cancel existing bookings in order to follow government’s latest advice on social distancing and minimising non essential contact.

The council may contact TRA halls key holders if the space is required by the council or its partners in order to deliver services locally. Please ensure you let Ian Brinley know the up to date details of all key holders by calling him on 07943721674. If you are already planning to use your TRA hall for support activities such as to distribute food and / or donations for vulnerable residents please speak to Ian Brinley first and let us know what you are doing. This is to ensure a coordinated response and safety and welfare of volunteers. It is important that if you are doing this that you follow the advice that is elsewhere in this message on social distancing, making deliveries safely, not sharing personal data and avoidance of cash handling.

There should not be face to face meetings in these spaces, this should be done using group chats and conference calling instead. Please provide any social contact for those in need by phone and not face to face.

The council will be setting up web pages in the next few days on food provision and we will be sharing this information with TRAs once set up.

How will the TRA apply for this year’s grant if we are unable to hold our AGM?

The council will contact TRAs which were due to have their AGM during this period to ensure they can still apply for and receive their core annual grant.

Will there be special fast tracked grant funding for TRAs to help those in need?

We welcome proposals from TRAs about what support they can provide those in need.

We are worried about the TRA’s loss of income if we cancel our bookings. How will the council help?

The council will look at measures such as rent payment holidays and grants available to those TRAs in financial difficulties due to coronavirus related loss of income

Advice on potential corona-virus related scams.

We have heard reports from the Police that individuals may be taking advantage of the vulnerable by posing as door-to-door Coronavirus testers in order to gain access to people’s properties. Nobody, and specifically neither the NHS nor the Police, are conducting such tests. If anyone attends your property and claims to be conducting such tests please call the Police on 999. Unfortunately, there are some people who will try to cash in on people’s vulnerability at a time when they may be distracted by concerns regarding the coronavirus.

It is worth taking time to make sure you are protecting yourself and your family from those hoping to take advantage of this situation. Fraudsters may well exploit this unprecedented situation to prey on others. They may try to target those assisting vulnerable people or those in self-isolation, sending coronavirus-themed phishing emails in an attempt to trick people into opening malicious attachments or revealing personal and financial details, or even coming to people’s houses to try and target them in person.

The advice around fraud and cyber-crime has not changed because of this virus. The most important thing to remember is if you are contacted by someone you don’t know, either in person or online exercise caution and if something doesn’t feel right then it probably isn’t. If you can’t be sure, check with someone you trust, or the Police.

If someone knocks at your door claiming to be from a company or organisation, first check their ID. If you’re not happy, don’t let them in. Ask the person to wait outside, shut the door and contact the organisation by using a trusted method. If they’re genuine, they’ll understand. The Met has a range of advice on how to protect yourself from fraud, which can be found here:

https://www.met.police.uk/advice/advice-and-information/fa/fraud/personal-fraud/

Kind regards.

Larri Alleyne,
Community Premises Assistant.
Communities Division

Housing & Modernisation Department.

(020 7525 5475 / 07535541327 |: Larri.Alleyne@southwark.gov.uk

5th Floor, Hub 3, Area D
PO Box 64529
London SE1P 5LX

www.southwark.gov.uk

Coronavirus advice for tenants and residents associations

Posted by tgntra

It’s great to see local communities coming together to help those in need. Southwark has a large network of volunteers in Tenants & Residents Associations across the borough who work to make their homes and communities great places to live. The council has the following advice for Tenants & Residents Associations wanting to help at this difficult time.

How can TRAs best support their residents?

The council values and appreciates the willingness of TRA members to help their neighbours. TRA committees wanting to coordinate support activity must ensure they don’t bring people together in meetings face-to-face. Please be mindful of the government’s advice on social distancing and hold such meetings virtually via chat groups or video calling if this is available.

if you feel at all unwell, do not volunteer
wash your hands regularly, especially before and after you deliver any items
try to support people who live close to you so you don’t travel longer distances
if you make a delivery, stay 2 metres away from the person who is in isolation at all times. Place the items outside their door and then step away
be careful about how you share personal information about yourself and other people
be careful about taking money and how many people may be more vulnerable to fraud at this time

We are aware that self isolation will present different issues for different people and it is important that people get the right help and support to get them through this difficult time as quickly and safely as possible. Please refer anyone you come across with the following issues, to the relevant support services:

financial hardship and help with benefit applications, call 020 7525 2434
concerns about Rent payments
serious health issues – residents should be advised to contact NHS 111 or their local GP
support for those who are homeless. If you are aware of anyone sleeping rough please let the council know via Streetlink. Our council funded outreach team will visit people where they are and find them a safe place

Can we continue to utilise our TRA hall facilities?

The council may contact TRA halls key holders if the space is required by the council or its partners in order to deliver services locally. If you are already planning to use the TRA hall for support activities such as to distribute food and / or donations for vulnerable residents they should let the council know in advance. This is to ensure a coordinated response and safety and welfare of volunteers

How will the TRA apply for this year’s grant if we are unable to hold our AGM?

The council will contact TRAs that were due to have their AGM during this period to ensure they can still apply for and receive their core annual grant.

We are worried about the TRA’s loss of income if we cancel our bookings. How will the council help?

The council will look at measures such as rent payment holidays and grants available to those TRAs in financial difficulties due to coronavirus related loss of income.

COVID19 Briefing Note – Crime Prevention Advice

Posted by tgntra

BRIEFING NOTE

COVID19 – 2 – 19/03/2020

Dear all,

Advice on potential corona-virus related scams.

We have heard reports that individuals may be taking advantage of the vulnerable by posing as door-to-door Coronavirus testers in order to gain access to people’s properties.

Nobody, and specifically neither the NHS nor the Police, are conducting such tests. If anyone attends your property and claims to be conducting such tests please call the Police on 999.

Unfortunately, there are some people who will try to cash in on people’s vulnerability at a time when they may be distracted by concerns regarding the coronavirus.

It is worth taking time to make sure you are protecting yourself and your family from those hoping to take advantage of this situation.

Fraudsters may well exploit this unprecedented situation to prey on others. They may try to target those assisting vulnerable people or those in self-isolation, sending coronavirus-themed phishing emails in an attempt to trick people into opening malicious attachments or revealing personal and financial details, or even coming to people’s houses to try and target them in person.

The Met has a range of advice on how to protect yourself from fraud, which can be found here:-

https://www.met.police.uk/advice/advice-and-information/fa/fraud/personal-fraud/.

Please do contact my staff office or me if you have any questions or wish to discuss any further aspect of this incident with me.

Regards,

Colin Wingrove

Chief Superintendent

BCU Commander – Central South

IN AN EMERGENCY, ALWAYS CALL 999

Visit Our Website @

https://www.met.police.uk/your-area/southwark/chaucer/

Covid-19: A message from the Leader of Southwark Council

Posted by tgntra

Coronavirus (Covid-19): an update for residents

These are unprecedented and concerning times for Southwark and the wider world, and I would like to reassure you that the council is working hard to protect residents, staff and services from the impact of Covid-19. I have agreed to stay in post as Leader of Southwark Council beyond my planned departure date of 25 March to offer stability and continuity, ensure our plans to respond to the crisis are robust and working, and that our communities are safe.

We are taking every step to prepare for an increase in confirmed cases of the virus. At the moment most key council services are still running as normal. We have strong and tested plans in place to keep delivering services during this difficult period and we will ensure our most vulnerable residents keep getting the support they need. To support this we may stop doing some non-essential work to support frontline services and redeploy staff as necessary.

We will continue to provide up-to-date information about our services and the support available through all our communications channels.

Thank you for your ongoing support through this challenging time.

Health advice

We’re asking all residents to follow the national guidance on self-isolation and social distancing. This includes not going out to the pub, the theatre, or to other social activities. You should stay at home if you have either:

a high temperature – you feel hot to touch on your chest or back
a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP, pharmacy or hospital and please don’t call 111 unless you have to.

If you are unwell, the people who live with you will also need to stay home.

Financial support for residents

We will continue to do whatever we can to assist our residents where they experience additional hardship. While we await details from central government on how they intend to release to councils the money announced in last week’s budget, we are taking action locally to provide some protection to those in our communities who are most in need. We will be supplementing our Southwark emergency support scheme (SESS) budget of £650k per year with an additional emergency fund of £1.5m.

Council meetings

We are currently reviewing our approach to council meetings. Following recent advice about social distancing, only meetings that are essential for business or statutory reasons will go ahead. The main reasons for cancelling or postponing events are:

Exclusion of vulnerable groups who may be self-isolating or social distancing
Impact on staff who need to focus on Covid-19 response

Libraries and leisure centres

We are carefully thinking about the implications of the current advice with regards to social distancing for our libraries and leisure centres, but are also aware of how important these facilities are for many residents. They remain open as we consider the best way forward, but we have cancelled events in our libraries such as Baby Rhyme Time.

What you can do to help

Volunteering

We know many community groups and residents are looking out for one another and offering support to people who are vulnerable. This is welcome. Read our webpage about volunteering, and who to contact if there are specific concerns about a resident.

Please don’t buy food in bulk

We’re asking that everyone is considerate in the way that they shop. Bulk buying can sometimes mean that others will be left without and we want to ensure that all our residents, and their families, have access to food.

Waste and recycling

Please make sure your refuse is securely contained, using extra bin bags if possible, to reduce the risk of council staff coming into contact with COVID-19. Avoiding contamination of recycling with other substances is now more important than ever, as it will enable our waste staff to do their jobs.