Urgent – your help is needed

4358 - Test and Trace Leaderboards 728x90v1

Dear all,

Southwark Council monitors the COVID-19 infection rates on a daily basis. Whilst numbers are still low, the number of new cases has nearly doubled in Southwark in the last week and numbers are rising across London.

A high proportion of new cases are for people aged 18–34. We also know that most transmission is still amongst family and friends and there is some transmission from people coming back from holidays abroad. As we look forward to the bank holiday weekend we are asking people to please be careful and help prevent the spread of the virus and another lockdown.

If you’re visiting family or going out with friends you must:

  • keep your distance from other people at all times
  • wear a face covering in shops and on public transport
  • wash your hands regularly.

Get tested if you have symptoms

cherrygardentra@yahoo.com

Get a test as soon as possible if you have coronavirus symptoms (a high temperature, a new persistent cough or a loss or change to your sense of smell or taste). You must also must self-isolate, as should members of your household and anyone in your support bubble.

How you can help.

I have attached a number of assets such as posters, leaflets and social media artwork. Please feel free to use this and share across your networks, put posters up on noticeboards and TRA halls and get the message out to residents.

The webpages at www.southwark.gov.uk/gettested have more info on Test and Trace and more posters you can download including area specific ones like Keep Peckham Safe. If you would like a poster with your estate specifically mentioned please email kim.hooper@southwark.gov.uk and we will get one sent to you.

Thank you for helping to keep Southwark safe.

Thanks Kim

Kim Hooper – Publications and special projects manager at Southwark council

A5 leaflet Test and Tracev3

Keep Southwark Safe – notes for external partners

KLS Southwark

Make your own face covering, free film streaming and much more

Cllr Peter John OBE

Dear resident

Repairs Roadmap TRA Update

Dear TRA chairs,

Following on from the email below we have followed the roadmap and we will be restarting taking routine repairs from Monday 3 August.

We have changed the online form for the short term, the new form doesn’t require a username or password to raise a repair which will help us during the coming weeks in logging the number of repairs we are likely to receive.

The link is below and we are happy for TRA chairs to report repairs from today which will help us trial the system before the full rollout on Monday. From Monday the form will be linked from the repairs section of the Southwark website.

As always your feedback is welcome. Queries relating to this please send to me directly and a reminder that you can call the priority TRA call centre line on 020 7525 0596 during office hours for day to day queries.

Kind Regards,

Marc

Link:

https://forms.southwark.gov.uk/showform.asp?fm_fid=1985

On 9 Jul 2020, at 13:35:

SENT ON BEHALF OF DAVE HODGSON, DIRECTOR OF ASSET MANAGEMENT

Dear TRA chairs,

This has been a challenging few months for our community. As you will know one of the decisions the council had to take early on was to suspend all non-urgent repairs in response to the COVID-19 lockdown.

This suspension is still in place, but we are now planning how to resume this work, and to catch up on repairs we have not been able to do, as soon as restrictions have been sufficiently eased and it is safe to do so. While most council staff have been able to continue to their work from home, repairs operatives work out of Frensham Street depot. Like all our buildings, we need to ensure that the depot is safe for increasing numbers of staff to access welfare facilities and stores etc whilst exercising social distancing and good hygiene.

If there is an emergency repair issue residents should phone the contact centre as normal by calling 0800 952 4444 or 020 7525 2600, this services continues to be open 24 hours a day seven days a week. Any issues can be escalated to managers both in and out of hours

Whilst we work hard to make sure all repairs are completed first time, it is not always possible. Residents should be encouraged initially to escalate any issues themselves, either online using their MySouthwark account, or by calling the contact centre.

We still have the TRA priority line in place at the call centre, which you can access as TRA representatives by calling 020 7525 0596 during office hours.

Lastly, I would like to refer you to the following Roadmap for consideration and feedback that has been prepared by repairs team as an indication of the journey needed to return us to a service that resembles the pre COVID-19 position.

We are also looking at having meetings where we can discuss further our reopening and any further questions you have. We will communicate these out separately.

Repairs Roadmap:

Week one – 6 July 2020

  •  We will be starting roofing works we currently have in the system alongside communal works that are external to our blocks and buildings in the south of the borough. This will include repairs such as drainage, bollard and paving repairs and communal doors.
  •  We will be restarting urgent orders with our disrepair team.
  •  We will undertake a communal inspection of the external parts of all of our estates in the south of the borough and raise any repairs needed. We are phasing these inspections for half of the borough to ensure that our contractors can undertake the works needed as quickly as possible and we can continue to track these repairs with you as we have done previously
  •  We will inspect all playgrounds on estates to ensure that they are safe to use when we reopen them

Week two – 13 July 2020

  •  We will be restarting our leaks from above follow on works where residents are still experiencing a leak, for example resealing bathrooms, retiling or fitting shower curtains
  •  We will be restarting communal works that are external to our blocks and buildings in the north of the borough.
  •  We will restart works within residents homes that we already have logged in the system. Residents will receive a call to book an appointment with them. We anticipate that it will take a number of weeks to work through these repairs.

Week three – 20 July 2020

  •  We will restart communal repair works already logged for within our blocks and buildings in the south of the borough that have been reported directly and as part of our estate inspections
  •  We will undertake a communal inspection of the external parts of all of our estates in the north of the borough
  •  We will review works we have logged to windows and doors within residents homes to see if a phased start can be safely initiated
  •  We will restart our adaptations works to council and private properties
  •  We will restart all follow on repairs following a leak from above, including plastering and painting

Week four – 27 July 2020

  •  For this date we will restart further works which aren’t urgent as part of disrepair claims
  •  We will restart communal repair works already logged for within our blocks and buildings in the north of the borough
  •  We have worked with colleagues in customer experience to put in place a new online reporting system for repairs which makes the process easier for both the resident and the council. From this week we will be trialling a soft launch of the online reporting system without widespread publicity. We will send the link to this out to you during this week for your help in trialling this system with us

Week five – 3 August 2020

  •  We will start taking routine repairs again from this week
  •  We will undertake communal inspections to blocks and buildings across the borough and repairs will be raised as required

We need to ensure that the service isn’t overwhelmed and that we can undertake those repairs we already know about first and continue to respond to emergencies when residents need us which is why we won’t hesitate to pull back or change the plan as we move through the weeks.

Kind Regards,

Dave

Dave Hodgson

Director of Asset Management

Housing and Modernisation

Office Address:
Southwark Council
Housing and Modernisation

160 Tooley Street

2nd Floor, Hub 5

London SE1 2QH

 

Postal Address:

PO Box 64529

Southwark Council

2nd Floor, Hub 5

London SE1P 5LX

Construction of 4 new flats at Balin House

Planning Application 20/AP/1159

EXISTING_PLAN__SECTION___ELEVATIONS-868963

20_AP_1159-APPLICATION_FORM_-_WITHOUT_PERSONAL_DATA-867293

20_AP_1159-DESIGN___ACCESS_STATEMENT-867289

20_AP_1159-SITE_LOCATION__EXISTING___PROPOSED_BIN___CYCLE_STORAGE-867287

20_AP_1159-EXISTING___PROPOSED_ROOF_PLAN-868970

PROPOSED_PLANS__SECTION___ELEVATIONS-868969

EXISTING_PLAN__SECTION___ELEVATIONS-868963

20_AP_1159-FLOOD_RISK_ASSESSMENT-876910

Repairs Roadmap TRA Update

Dear TRA chairs

This has been a challenging few months for our community. As you will know one of the decisions the council had to take early on was to suspend all non-urgent repairs in response to the COVID-19 lockdown. 

This suspension is still in place, but we are now planning how to resume this work, and to catch up on repairs we have not been able to do, as soon as restrictions have been sufficiently eased and it is safe to do so. While most council staff have been able to continue to their work from home, repairs operatives work out of Frensham Street depot. Like all our buildings, we need to ensure that the depot is safe for increasing numbers of staff to access welfare facilities and stores etc whilst exercising social distancing and good hygiene.

If there is an emergency repair issue residents should phone the contact centre as normal by calling 0800 952 4444 or 020 7525 2600, this services continues to be open 24 hours a day seven days a week. Any issues can be escalated to managers both in and out of hours

Whilst we work hard to make sure all repairs are completed first time, it is not always possible. Residents should be encouraged initially to escalate any issues themselves, either online using their MySouthwark account, or by calling the contact centre.

We still have the TRA priority line in place at the call centre, which you can access as TRA representatives by calling 020 7525 0596 during office hours.

Lastly, I would like to refer you to the following Roadmap for consideration and feedback that has been prepared by repairs team as an indication of the journey needed to return us to a service that resembles the pre COVID-19 position.

We are also looking at having meetings where we can discuss further our reopening and any further questions you have. We will communicate these out separately.

Repairs Roadmap:

Week one – 6 July 2020

  •  We will be starting roofing works we currently have in the system alongside communal works that are external to our blocks and buildings in the south of the borough. This will include repairs such as drainage, bollard and paving repairs and communal doors.
  •  We will be restarting urgent orders with our disrepair team.
  •  We will undertake a communal inspection of the external parts of all of our estates in the south of the borough and raise any repairs needed. We are phasing these inspections for half of the borough to ensure that our contractors can undertake the works needed as quickly as possible and we can continue to track these repairs with you as we have done previously
  •  We will inspect all playgrounds on estates to ensure that they are safe to use when we reopen them

Week two – 13 July 2020

  •  We will be restarting our leaks from above follow on works where residents are still experiencing a leak, for example resealing bathrooms, retiling or fitting shower curtains
  •  We will be restarting communal works that are external to our blocks and buildings in the north of the borough.
  •  We will restart works within residents homes that we already have logged in the system. Residents will receive a call to book an appointment with them. We anticipate that it will take a number of weeks to work through these repairs.

Week three – 20 July 2020

  •  We will restart communal repair works already logged for within our blocks and buildings in the south of the borough that have been reported directly and as part of our estate inspections
  •  We will undertake a communal inspection of the external parts of all of our estates in the north of the borough
  •  We will review works we have logged to windows and doors within residents homes to see if a phased start can be safely initiated
  •  We will restart our adaptations works to council and private properties
  •  We will restart all follow on repairs following a leak from above, including plastering and painting

Week four – 27 July 2020

  •  For this date we will restart further works which aren’t urgent as part of disrepair claims
  •  We will restart communal repair works already logged for within our blocks and buildings in the north of the borough
  •  We have worked with colleagues in customer experience to put in place a new online reporting system for repairs which makes the process easier for both the resident and the council. From this week we will be trialling a soft launch of the online reporting system without widespread publicity. We will send the link to this out to you during this week for your help in trialling this system with us

Week five – 3 August 2020

  •  We will start taking routine repairs again from this week
  •  We will undertake communal inspections to blocks and buildings across the borough and repairs will be raised as required

We need to ensure that the service isn’t overwhelmed and that we can undertake those repairs we already know about first and continue to respond to emergencies when residents need us which is why we won’t hesitate to pull back or change the plan as we move through the weeks.

Kind Regards,

Dave

Dave Hodgson

Director of Asset Management

Housing and Modernisation

Office Address:
Southwark Council
Housing and Modernisation160 Tooley Street

2nd Floor, Hub 5

London SE1 2QH

Postal Address:

PO Box 64529

Southwark Council

2nd Floor, Hub 5

London SE1P 5LX