Southwark Council has now mutually agreed with our heating contractors T Brown to terminate their contract. From Monday 11 May 2015, contractors OCO will be taking over responsibility for these repairs until the contract runs out next year. OCO are one of our top performing contractors with a proven track record for service. Thank you for your patience whilst we put in place the new arrangements, particularly to those residents in some parts of the borough who may have experienced issues with their heating and hot water over the last few months.
This will not affect the way you report repair issues, but we hope will mean we can provide you with a more efficient and responsive repairs service.
If you do have any further questions please contact Paul Gathercole, Southwark Council’s contract services manager, on 020 7525 2625 or email firstname.lastname@example.org
To report a repair, check on your repairs history or track an appointment go to http://www.southwark.gov.uk/mysouthwark