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Author: tgntra
Christmas message to TRA chairs and secretaries from the strategic director of housing
Dear Chair or Secretary,
After a difficult and tiring year I want to thank you for everything you have done for the residents you represent. We are clearly not out of the woods yet and there are some tough times ahead before we get through this.
However, the extraordinary voluntary effort to care for our vulnerable and isolated residents has shown the best side of our communities in council housing. TRAs have played a leading role in this response and thanks to you many people will be able to enjoy a better Christmas than might otherwise have been possible.
I wish you a very merry Christmas and I hope you have a restful, happy and healthy New Year.
Michael
Michael Scorer
Strategic director of housing and modernisation
Wishing you a happy and safe Christmas from the Leader of Southwark Council
Dear resident,
I want to wish all of Southwark’s TRA officers a happy, peaceful and safe Christmas.
This has been the most difficult of years but it has also been a year that has shown just how important our TRAs in Southwark are. The support you have provided to the people on your estates has been inspiring to see. So I want to say thank you to you for everything you do for our community.
With COVID rates rapidly rising again, I hope you will have a merry but safe Christmas this year, staying home as much as you can to stop the spread of the virus and save lives. With vaccines now being rolled out in Southwark the end is in sight but we still have some months to go during which we will all need to keep each other safe.
My thanks again to you and I wish a happy 2021 to you, your family and everyone on your estate.
COVID-19 numbers are rising rapidly: please stay at home
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Tier 4 Update
Sent on behalf of the Community Support Alliance
Dear TRA,
I hope you are well.
As you are aware all of London, the South East and East England have now entered Tier 4 and shielding has been re-introduced for these areas, we have sent out advice letters to all on the Shielded Patient List via email or first class post. We are also making proactive calls to residents.
Currently we seeing low levels of demand, but are monitoring this closely and are ready to respond should this change. Our phone line will remain open daily through the festive period, on bank holidays this will be open 24 hours a day. Our out of hours team have been trained to deal with contact from Clinically Extremely Vulnerable residents.
We wanted to reach out and ask if you are aware of residents in your area who are vulnerable and could be isolated, if you could contact them safely to check in. We are open for referrals if they require food or access to other services.
Ways to contact:
- Complete anonline referral form
- Emailcovidsupport@southwark.gov.uk
- Phone0207 525 5000 and choose option 3
We appreciate this is difficult for many people over the Christmas period, we want to say thank you for your work in helping vulnerable residents in our community.
Yours Sincerely,
Community Support Alliance
Southwark Council
Isabelle Pearce
Project Manager | Southwark Community Support Alliance | London Borough of Southwark | 0207 5254861 | 07936 332 092 | isabelle.pearce@southwark.gov.uk | Visiting address: Southwark Council, 160 Tooley Street, London, SE1 2QH.
COVID19 (Coronavirus)
For the latest NHS guidance, please visit www.nhs.uk/conditions/coronavirus-covid-19
To read the latest advice and information for Southwark residents, please visit www.southwark.gov.uk/coronavirus
If you have an enquiry about a vulnerable Southwark resident, please email covidsupport@southwark.gov.uk, complete a referral form or call 020 7525 5000

Coronavirus Tier 4: Stay At Home
Update to TRAs – Tier 4
Dear committee member,
You will no doubt have seen that London and much of the South East have been placed into a new Tier 4. These stronger restrictions are needed because the virus is now spreading rapidly. The rates in London are very worrying. The number of people in Southwark with COVID-19 doubled last week, and London has seen a sharp increase in hospital admissions.
This means that the following restrictions are now in force in Southwark:
- Stay at home, apart from limited exceptions including work or education
- Christmas relaxation of rules no longer apply in London – families cannot form Christmas bubbles and no mixing is allowed between households other than support bubbles
- You can meet one person in an outdoor public space
- Non-essential retail must close, including gyms and hairdressers
- Avoid travelling between tiers and no overnight stays allowed
Tier 4 will be reviewed on 30th December.
Please help us to share the following messages with your networks:
- Southwark and the rest of London are now in Tier 4.These stronger restrictions are needed because the virus is now spreading rapidly in London. We know it’s going to be hard, but we must keep protecting each other and helping to keep everyone safe https://www.gov.uk/guidance/tier-4-stay-at-home
- Please stay home and don’t mix with other households
- Please continue to wash your hands, wear a face mask, and keep your distance when outside
A poster explaining the Tier 4 restrictions can be downloaded here which you may also find useful to share.
Thank you for all of your continued support during this difficult time – it is hugely appreciated. We hope you are able to have a safe and enjoyable Christmas despite the circumstances.
Regards Louis
Louis Rotsos – Tenant & Homeowner Involvement Officer
Southwark Council | Communities Division
Housing and Modernisation Department
5th Floor, Hub 3 | PO Box 64529 | London | SE1P 5LX
Tel: 020 7525 1239
Email: louis.rotsos@southwark.gov.uk
www.southwark.gov.uk/mysouthwark
COVID19 (Coronavirus)
For the latest NHS guidance, please visit http://www.nhs.uk/conditions/coronavirus-covid-19
To read the latest advice and information for Southwark residents, please visit www.southwark.gov.uk/coronavirus
If you have an enquiry about a vulnerable Southwark resident, please email covidsupport@southwark.gov.uk or call 020 7525 5000
How to shop online safely this Christmas
New Director of Resident Services
Dear TRA committee member,
It is with very great pleasure that I am able to tell you that following Paul Langford’s resignation to take up a new role elsewhere, Cheryl Russel, head of accommodation and support, has been appointed to the post of Director of Resident Services.
Cheryl will start her new job on 11 January, following Paul’s departure on 10 January.
I’m delighted to be able to make this announcement. Cheryl has many years of housing experience, including seven years in Southwark and 25 years in local government.
Cheryl was appointed following a rigorous selection process and senior interview panel which included the chief executive, Eleanor Kelly, two directors and me. It also included an advisory panel of council residents.
In the coming weeks and months Cheryl will be introducing herself to residents and community groups (in her new role – many of you will know Cheryl already).
I also want to take this opportunity to wish Paul well and to thank him for the years of commitment he has given to the residents of Southwark. He leaves resident services in a good place and I know Cheryl will want to build on Paul’s positive legacy.
Best wishes and Happy Christmas.
Michael
Michael Scorer
(he/him)
Strategic director of housing and modernisation
michael.scorer@southwark.gov.uk
Stay at home, save lives – London is moving into Tier 4 restrictions tonight
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