Stay home, stay safe this New Year’s Eve


Christmas message to TRA chairs and secretaries from the strategic director of housing

Dear Chair or Secretary,

After a difficult and tiring year I want to thank you for everything you have done for the residents you represent. We are clearly not out of the woods yet and there are some tough times ahead before we get through this.

However, the extraordinary voluntary effort to care for our vulnerable and isolated residents has shown the best side of our communities in council housing. TRAs have played a leading role in this response and thanks to you many people will be able to enjoy a better Christmas than might otherwise have been possible.

I wish you a very merry Christmas and I hope you have a restful, happy and healthy New Year.


Michael Scorer
Strategic director of housing and modernisation


Wishing you a happy and safe Christmas from the Leader of Southwark Council

Dear resident,

I want to wish all of Southwark’s TRA officers a happy, peaceful and safe Christmas.

This has been the most difficult of years but it has also been a year that has shown just how important our TRAs in Southwark are.  The support you have provided to the people on your estates has been inspiring to see.   So I want to say thank you to you for everything you do for our community.   

With COVID rates rapidly rising again, I hope you will have a merry but safe Christmas this year, staying home as much as you can to stop the spread of the virus and save lives.  With vaccines now being rolled out in Southwark the end is in sight but we still have some months to go during which we will all need to keep each other safe.     

My thanks again to you and I wish a happy 2021 to you, your family and everyone on your estate.

kwxmascovid Continue reading

Tier 4 Update

Sent on behalf of the Community Support Alliance

Dear TRA,

I hope you are well.

As you are aware all of London, the South East and East England have now entered Tier 4 and shielding has been re-introduced for these areas, we have sent out advice letters to all on the Shielded Patient List via email or first class post. We are also making proactive calls to residents.

Currently we seeing low levels of demand, but are monitoring this closely and are ready to respond should this change. Our phone line will remain open daily through the festive period, on bank holidays this will be open 24 hours a day. Our out of hours team have been trained to deal with contact from Clinically Extremely Vulnerable residents.

We wanted to reach out and ask if you are aware of residents in your area who are vulnerable and could be isolated, if you could contact them safely to check in. We are open for referrals if they require food or access to other services.

Ways to contact:

  1.  Complete anonline referral form
  3.  Phone0207 525 5000 and choose option 3

We appreciate this is difficult for many people over the Christmas period, we want to say thank you for your work in helping vulnerable residents in our community.

Yours Sincerely,

Community Support Alliance

Southwark Council

Isabelle Pearce

Project Manager | Southwark Community Support Alliance | London Borough of Southwark | 0207 5254861 | 07936 332 092 | | Visiting address: Southwark Council, 160 Tooley Street, London, SE1 2QH.

COVID19 (Coronavirus)

For the latest NHS guidance, please visit

To read the latest advice and information for Southwark residents, please visit

If you have an enquiry about a vulnerable Southwark resident, please email, complete a referral form or call 020 7525 5000


Update to TRAs – Tier 4

Dear committee member,

You will no doubt have seen that London and much of the South East have been placed into a new Tier 4. These stronger restrictions are needed because the virus is now spreading rapidly. The rates in London are very worrying. The number of people in Southwark with COVID-19 doubled last week, and London has seen a sharp increase in hospital admissions.

This means that the following restrictions are now in force in Southwark:

  • Stay at home, apart from limited exceptions including work or education
  • Christmas relaxation of rules no longer apply in London – families cannot form Christmas bubbles and no mixing is allowed between households other than support bubbles
  • You can meet one person in an outdoor public space
  • Non-essential retail must close, including gyms and hairdressers
  • Avoid travelling between tiers and no overnight stays allowed

Tier 4 will be reviewed on 30th December.

Please help us to share the following messages with your networks:

  • Southwark and the rest of London are now in Tier 4.These stronger restrictions are needed because the virus is now spreading rapidly in London. We know it’s going to be hard, but we must keep protecting each other and helping to keep everyone safe
  • Please stay home and don’t mix with other households
  • Please continue to wash your hands, wear a face mask, and keep your distance when outside

A poster explaining the Tier 4 restrictions can be downloaded here which you may also find useful to share.

Thank you for all of your continued support during this difficult time – it is hugely appreciated. We hope you are able to have a safe and enjoyable Christmas despite the circumstances.

Regards Louis

Louis Rotsos – Tenant & Homeowner Involvement Officer

Southwark Council | Communities Division

Housing and Modernisation Department

5th Floor, Hub 3 | PO Box 64529 | London | SE1P 5LX

Tel: 020 7525 1239


COVID19 (Coronavirus)

For the latest NHS guidance, please visit

To read the latest advice and information for Southwark residents, please visit

If you have an enquiry about a vulnerable Southwark resident, please email or call 020 7525 5000


Stay at home, save lives – London is moving into Tier 4 restrictions tonight

Kieron Williams Header

Dear resident

From tomorrow, London will be in Tier 4 restrictions, similar to those during the last national lockdown in November. Sadly, this means we cannot continue with Christmas as planned.

These stronger restrictions are needed because the virus is now spreading rapidly. The rates in London are very worrying. The number of people in Southwark with COVID-19 doubled last week, and London has seen a sharp increase in hospital admissions.

The Tier 4 rules will apply from tomorrow, Sunday 20 December. They mean:

  • We should all stay at home
  • You cannot meet people socially indoors, unless you live with them, or they are part of your existing support bubble
  • Outdoors, you can only meet one person from another household
  • Non-essential shops will be closed
  • We should all work from home if you can
  • You should not travel outside of London to visit family or friends
  • All of these rules apply over Christmas, the previous Christmas bubble arrangements are no longer allowed

You can read the full rules here:

I know how upsetting this news is for many people and I am so sorry for all of you who had planned to see relatives or friends over Christmas, but I cannot stress enough how important it is that we follow these rules.

As well as abiding by the new rules, please continue to wash your hands, wear a face mask (unless exempt), and keep your distance when outside. 1 in 3 people who have coronavirus have no symptoms and will be spreading it without realising it. So it is very important that we all remember Hands, Face, Space.

Earlier this year we all worked together to stay at home, support the NHS and save lives. We now need to do that again.

Please look out for elderly or vulnerable residents and let us know if they need help. And if you need help, please do get in touch visit: email or phone 0207 525 5000 and choose option 3.

Thank you for following the rules and helping to keep yourself, your friends and family, and Southwark safe this Christmas.

Yours faithfully,

Cllr Kieron Williams

Leader of Southwark Council

Support Southwark’s community fundraiser, new COVID-19 rules and more

Kieron Williams Header

Dear resident

From midnight tonight Southwark, and all of London, will move into Tier 2 COVID-19 restrictions.

There are a number of vital Tier 2 rules that we will all need to follow. Importantly you can’t meet indoors with people you don’t live with, whether at home or in a public place, unless they are part of your support bubble. Outside, including in gardens and parks, groups of up to six people can meet.

Read the full detail about the restrictions.

However, please be careful because the virus hasn’t gone away. Make sure you protect yourself, your family and your friends, at all times in the run-up to Christmas.

Please support your local shops

Also from tomorrow, all shops can open again. It’s been such a tough time for many businesses in Southwark, so we’re asking residents to do their best to do their Christmas shopping locally. This means, where possible, seeking out local shops online, or safely returning to your local high street. If you do visit local shops please remember your face covering, keep your distance from others and don’t go somewhere that’s too crowded.

If you have a favourite shop in Southwark please share on social media with the hashtag #ShopLocalSouthwark

Please donate to our community fundraiser

Christmas will be a difficult time for many in our community, including some of our older and vulnerable residents. I’m proud of the many brilliant local charities and organisations who provide vital support to residents, all year-round, and who will make sure older and vulnerable people feel cared for and connected over Christmas.

We’re supporting, and contributing to, a Crowdfunder for these amazing local charities. Please consider making a small donation, if you can. Funds raised will go towards Christmas hampers, lunches and visits for vulnerable people, and much more.

Donate to the Southwark Community fundraiser now

Thank you and stay safe,


  GovDelivery logo

COVID-19 and more: latest updates from Southwark Council

COVID-19 national restrictions still apply until 2 December
Remember to stick to the current national restrictions, to help reduce the spread of the virus, protect your family, friends and neighbours, and to save lives.

Self-isolate and get tested if you have symptoms
If you have coronavirus symptoms you must self-isolate and get a free test. There are two testing sites locally in Southwark, with spare capacity, and it’s easy to book a free test.If you’ve been told by the NHS to self-isolate, either because you’ve tested positive for COVID-19 or you’ve been in contact with someone who has tested positive, you may be able to get some financial help while self-isolating.

Volunteer to help share crucial information about COVID-19
We’re working with Community Southwark to find volunteers to help keep people up-to-date with COVID-19 advice. We’re calling them Community Health Ambassadors. Volunteers will receive specialist training and play an important role in keeping our borough safe.If you’re interested in volunteering please complete an expression of interest form.

Try our elibrary during the new national restrictions
During the national restrictions our libraries are closed. However, you can still borrow ebooks and stream films, free of charge via our elibrary service and our home library service is still operating.

Looking for things to do during the tighter restrictions?
Check out our listings of virtual events, performances and workshops to keep you entertained during the tighter restrictions. 

Get help if you’re struggling with low mood, stress or anxiety
Feeling low, stressed and anxious are common feelings. And with the COVID-19 pandemic, you might be finding things harder than usual. Get advice and support to improve your mental health.

Support for parents during the tighter restrictions
If you’re a parent or carer, get support and advice to help you cope with the new national restrictions, including managing conflict, emotions and behaviour at home, eating healthily and talking to children about COVID-19.

Tips on staying active if you’re feeling low on energy
Have you had COVID-19 and are feeling low on energy? Moving more is an important part of your recovery and can help put a spring in your step and lift your mood. Get tips on staying active and free support in the borough for you and your family.

Get your free flu jab
If you’re eligible, make sure you get your free flu vaccination to protect yourself and those around you from the flu virus. It’s more important than ever this year. Ask your pharmacist or GP today.

Get free career and employment support
Southwark Works is a free employment support service for anyone living in the borough. It’s for residents of all ages, experiences and backgrounds and offers one-to-one support to help find a new job or a better job.

Voting safely at next year’s elections
The Greater London Authority elections are due to take place on Thursday 6 May 2021 and we are already making plans to help you stay safe while casting your vote.

Give your views on our climate strategy
We want to know what you think of our suggested approach to reducing carbon and protecting biodiversity in Southwark.

Thinking of becoming a foster carer?
Find out what is needed to become a foster carer by registering for one of our online fostering information sessions on Tuesday 1 December at 6.30pm or Monday 7 December at 12 noon by emailing

Register to attend your local housing forum meeting
If you live in a council home, including council-owned temporary accommodation, you can register to attend your next virtual local housing meeting. The next meetings are in December and you can take part in discussions with council officers and councillors including how the council can better spend funding on improving homes and estates or how the council allocates homes.

Job support for 16–25-year-olds
We will shortly be launching a new campaign which will help link young people with jobs, training and other opportunities. Sign up now to get jobs, training, volunteering and work experience opportunities and more by email