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Advice & Information
Christmas message to TRA chairs and secretaries from the strategic director of housing
Dear Chair or Secretary,
After a difficult and tiring year I want to thank you for everything you have done for the residents you represent. We are clearly not out of the woods yet and there are some tough times ahead before we get through this.
However, the extraordinary voluntary effort to care for our vulnerable and isolated residents has shown the best side of our communities in council housing. TRAs have played a leading role in this response and thanks to you many people will be able to enjoy a better Christmas than might otherwise have been possible.
I wish you a very merry Christmas and I hope you have a restful, happy and healthy New Year.
Michael
Michael Scorer
Strategic director of housing and modernisation
Wishing you a happy and safe Christmas from the Leader of Southwark Council
Dear resident,
I want to wish all of Southwark’s TRA officers a happy, peaceful and safe Christmas.
This has been the most difficult of years but it has also been a year that has shown just how important our TRAs in Southwark are. The support you have provided to the people on your estates has been inspiring to see. So I want to say thank you to you for everything you do for our community.
With COVID rates rapidly rising again, I hope you will have a merry but safe Christmas this year, staying home as much as you can to stop the spread of the virus and save lives. With vaccines now being rolled out in Southwark the end is in sight but we still have some months to go during which we will all need to keep each other safe.
My thanks again to you and I wish a happy 2021 to you, your family and everyone on your estate.
Tier 4 Update
Sent on behalf of the Community Support Alliance
Dear TRA,
I hope you are well.
As you are aware all of London, the South East and East England have now entered Tier 4 and shielding has been re-introduced for these areas, we have sent out advice letters to all on the Shielded Patient List via email or first class post. We are also making proactive calls to residents.
Currently we seeing low levels of demand, but are monitoring this closely and are ready to respond should this change. Our phone line will remain open daily through the festive period, on bank holidays this will be open 24 hours a day. Our out of hours team have been trained to deal with contact from Clinically Extremely Vulnerable residents.
We wanted to reach out and ask if you are aware of residents in your area who are vulnerable and could be isolated, if you could contact them safely to check in. We are open for referrals if they require food or access to other services.
Ways to contact:
- Complete anonline referral form
- Emailcovidsupport@southwark.gov.uk
- Phone0207 525 5000 and choose option 3
We appreciate this is difficult for many people over the Christmas period, we want to say thank you for your work in helping vulnerable residents in our community.
Yours Sincerely,
Community Support Alliance
Southwark Council
Isabelle Pearce
Project Manager | Southwark Community Support Alliance | London Borough of Southwark | 0207 5254861 | 07936 332 092 | isabelle.pearce@southwark.gov.uk | Visiting address: Southwark Council, 160 Tooley Street, London, SE1 2QH.
COVID19 (Coronavirus)
For the latest NHS guidance, please visit www.nhs.uk/conditions/coronavirus-covid-19
To read the latest advice and information for Southwark residents, please visit www.southwark.gov.uk/coronavirus
If you have an enquiry about a vulnerable Southwark resident, please email covidsupport@southwark.gov.uk, complete a referral form or call 020 7525 5000

Coronavirus Tier 4: Stay At Home
Update to TRAs – Tier 4
Dear committee member,
You will no doubt have seen that London and much of the South East have been placed into a new Tier 4. These stronger restrictions are needed because the virus is now spreading rapidly. The rates in London are very worrying. The number of people in Southwark with COVID-19 doubled last week, and London has seen a sharp increase in hospital admissions.
This means that the following restrictions are now in force in Southwark:
- Stay at home, apart from limited exceptions including work or education
- Christmas relaxation of rules no longer apply in London – families cannot form Christmas bubbles and no mixing is allowed between households other than support bubbles
- You can meet one person in an outdoor public space
- Non-essential retail must close, including gyms and hairdressers
- Avoid travelling between tiers and no overnight stays allowed
Tier 4 will be reviewed on 30th December.
Please help us to share the following messages with your networks:
- Southwark and the rest of London are now in Tier 4.These stronger restrictions are needed because the virus is now spreading rapidly in London. We know it’s going to be hard, but we must keep protecting each other and helping to keep everyone safe https://www.gov.uk/guidance/tier-4-stay-at-home
- Please stay home and don’t mix with other households
- Please continue to wash your hands, wear a face mask, and keep your distance when outside
A poster explaining the Tier 4 restrictions can be downloaded here which you may also find useful to share.
Thank you for all of your continued support during this difficult time – it is hugely appreciated. We hope you are able to have a safe and enjoyable Christmas despite the circumstances.
Regards Louis
Louis Rotsos – Tenant & Homeowner Involvement Officer
Southwark Council | Communities Division
Housing and Modernisation Department
5th Floor, Hub 3 | PO Box 64529 | London | SE1P 5LX
Tel: 020 7525 1239
Email: louis.rotsos@southwark.gov.uk
www.southwark.gov.uk/mysouthwark
COVID19 (Coronavirus)
For the latest NHS guidance, please visit http://www.nhs.uk/conditions/coronavirus-covid-19
To read the latest advice and information for Southwark residents, please visit www.southwark.gov.uk/coronavirus
If you have an enquiry about a vulnerable Southwark resident, please email covidsupport@southwark.gov.uk or call 020 7525 5000
How to shop online safely this Christmas
Stay at home, save lives – London is moving into Tier 4 restrictions tonight
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Support Southwark’s community fundraiser, new COVID-19 rules and more
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COVID-19 and more: latest updates from Southwark Council
COVID-19 national restrictions still apply until 2 December Remember to stick to the current national restrictions, to help reduce the spread of the virus, protect your family, friends and neighbours, and to save lives. Self-isolate and get tested if you have symptoms If you have coronavirus symptoms you must self-isolate and get a free test. There are two testing sites locally in Southwark, with spare capacity, and it’s easy to book a free test.If you’ve been told by the NHS to self-isolate, either because you’ve tested positive for COVID-19 or you’ve been in contact with someone who has tested positive, you may be able to get some financial help while self-isolating. Volunteer to help share crucial information about COVID-19 We’re working with Community Southwark to find volunteers to help keep people up-to-date with COVID-19 advice. We’re calling them Community Health Ambassadors. Volunteers will receive specialist training and play an important role in keeping our borough safe.If you’re interested in volunteering please complete an expression of interest form. Try our elibrary during the new national restrictions During the national restrictions our libraries are closed. However, you can still borrow ebooks and stream films, free of charge via our elibrary service and our home library service is still operating. Looking for things to do during the tighter restrictions? Check out our listings of virtual events, performances and workshops to keep you entertained during the tighter restrictions. Get help if you’re struggling with low mood, stress or anxiety Feeling low, stressed and anxious are common feelings. And with the COVID-19 pandemic, you might be finding things harder than usual. Get advice and support to improve your mental health. Support for parents during the tighter restrictions If you’re a parent or carer, get support and advice to help you cope with the new national restrictions, including managing conflict, emotions and behaviour at home, eating healthily and talking to children about COVID-19. Tips on staying active if you’re feeling low on energy Have you had COVID-19 and are feeling low on energy? Moving more is an important part of your recovery and can help put a spring in your step and lift your mood. Get tips on staying active and free support in the borough for you and your family. Get your free flu jab If you’re eligible, make sure you get your free flu vaccination to protect yourself and those around you from the flu virus. It’s more important than ever this year. Ask your pharmacist or GP today. Get free career and employment support Southwark Works is a free employment support service for anyone living in the borough. It’s for residents of all ages, experiences and backgrounds and offers one-to-one support to help find a new job or a better job. Voting safely at next year’s elections The Greater London Authority elections are due to take place on Thursday 6 May 2021 and we are already making plans to help you stay safe while casting your vote. Give your views on our climate strategy We want to know what you think of our suggested approach to reducing carbon and protecting biodiversity in Southwark. Thinking of becoming a foster carer? Find out what is needed to become a foster carer by registering for one of our online fostering information sessions on Tuesday 1 December at 6.30pm or Monday 7 December at 12 noon by emailing fostering@southwark.gov.uk Register to attend your local housing forum meeting If you live in a council home, including council-owned temporary accommodation, you can register to attend your next virtual local housing meeting. The next meetings are in December and you can take part in discussions with council officers and councillors including how the council can better spend funding on improving homes and estates or how the council allocates homes. Job support for 16–25-year-olds We will shortly be launching a new campaign which will help link young people with jobs, training and other opportunities. Sign up now to get jobs, training, volunteering and work experience opportunities and more by email |